This policy explains the current cancellation and refund workflow for ToolShare US rentals.
Before owner acceptance
A pending rental request may be declined by the owner or otherwise closed without a completed rental charge. If no payment has been collected, no rental-payment refund is due.
After acceptance but before pickup
An eligible rental may be cancelled before pickup has started. If ToolShare US has recorded a completed Stripe rental payment, the platform attempts to refund that recorded rental payment. If an active manual security-deposit authorization exists, the platform also attempts to release that authorization.
After pickup begins
Once pickup has started, the standard pre-pickup cancellation flow is no longer available. Any refund, adjustment or dispute must be handled through the applicable rental, support or dispute process.
Refund timing
ToolShare US may initiate a refund promptly after an eligible cancellation, but the time required for funds to appear depends on Stripe, the renter's bank or card issuer and applicable payment-network rules.
Duplicate protection and reconciliation
ToolShare US uses transaction identifiers and idempotency controls intended to prevent duplicate refunds. If a payment or refund result is uncertain, the transaction may be placed into reconciliation rather than repeated automatically.